Abstract
Ushbu maqolada raqamli transformatsiya jarayonida tijorat banklarida xodimlar va bo‘linmalar faoliyatini baholashning zamonaviy mexanizmi bo‘lgan KPI (Key Performance Indicators) tizimini takomillashtirish masalalari tahlil qilingan. Tadqiqotda bank boshqaruvida Big Data, sun’iy intellekt va BI-platformalarni (Power BI) qo‘llash orqali baholash jarayonining shaffofligini oshirish va strategik maqsadlarga erishish yo‘llari yoritilgan. O‘zbekiston bank tizimi misolida KPI tizimining joriy holati baholanib, uni yanada rivojlantirish bo‘yicha ilmiy-amaliy takliflar berilgan.
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