LEARNING FROM CROSS-CULTURAL MISUNDERSTANDINGS: CASE STUDIES

Abstract

Cross-cultural misunderstandings are unavoidable in a progressively interconnected society. This research examines how individuals and organisations might derive insights from these experiences to improve intercultural competence and facilitate more effective global relationships. The study examines the cognitive, affective, and behavioural aspects that affect individuals’ reactions to cross-cultural misconceptions, utilising theories from intercultural communication, social psychology, and organisational learning. It analyses how individuals perceive and understand these events, the emotional responses they provoke, and the coping mechanisms utilised. The research examines how organisations may establish a learning environment that promotes the sharing of experiences, reflection on intercultural problems, and the development of strategies for managing future cross-cultural interactions. This study seeks to find optimal strategies for learning from cross-cultural misunderstandings and enhancing the understanding of intercultural communication through the analysis of real-world case studies and empirical research. This research’s findings have substantial consequences for individuals, organisations, and society, fostering the advancement of more inclusive and effective intercultural partnerships in a globalised context.